Frequently Asked Questions

Question How do I place an order?
Answer

You can simply browse our collection, add items to your cart and complete the order by sending a booking request. We will revert with a confirmation of availability within 48 hours.
Alternatively, you can contact us on hello@marriagemagic.com should you require immediate assistance or have special requests.

Question What is the minimum order quantity?
Answer

We do not apply a minimum order quantity but we do apply a minimum order value of 300EUR (this excludes the shipping fee). Meaning that if the value of your order is less than 300EUR then the difference will be added in the final invoice to assure the completion of the minimum order value. Practice makes perfect so we suggest adding a few items to your cart to see in the checkout section how the calculations are done.

Question What is your Payment Framework?
Answer

Non refundable Deposit Payment 30%

To secure your order, a non-refundable deposit of 30% of the total rental amount is required upon placement of your order. This deposit ensures that the items are reserved exclusively for your event. 

Halfway payment 30%

An additional instalment of 30% is due five months before the event date.

Remaining Balance 40%

The remaining balance of 40% must be completed at least two weeks prior to the event.

Non-payment

In case of non-completion of any of the above payments Marriage Magic reserves the right not to proceed with the delivery of the items. Full payment is a pre-requisite.

Refundable Security Deposit

Prior to the event you will receive from us a payment link where an additional 10% Deposit of the total amount must be credited into. This 10% will be held in escrow until we have collected our items back from your event. A head count and damages-check will take place and if all is in good order this 10% will be released within 24 hours of the end of your event. We thank you for your understanding.

Question What happens if items are damaged or lost?
Answer

We understand accidents happen. Please notify us immediately if any items are damaged or lost. A Marriage Magic team member will take pictures and perform a headcount upon pickup. Damages may be deducted from your escrow deposit based on the extent of the damage.

Question What is your rental period?
Answer

Our standard rental period varies between one -two days before your event to one day after. All items must be available for pickup within 24 hours after the end of your event.

Question I need to make a last-minute order. How do I proceed?
Answer

Call or text us at +357 99882223 for immediate assistance and an immediate payment link. We will definitely try to accommodate you based on the availability of the items.
Any orders placed with one months’ notice or less need to be paid in full upfront.

Question How do I take care of the rented tableware?
Answer

We recommend handling the tableware with care. We do not require you to clean any of the items. A simple wipe down + dry off will be enough for pickup. Leave the cleaning to us.
None of our plates or charger plates should be placed in an oven or microwave.

Question Do you offer delivery and pickup services?
Answer

Yes, we offer delivery and pickup services for your convenience. Delivery fees vary based on your location and are automatically shown at checkout. If locations are not automatically included, a separate manual calculation will be made based on distance and accessibility.

Question Can I see the tableware before renting?
Answer

Absolutely! We encourage everyone to schedule a viewing appointment (with a nice glass of champagne) to see our tableware and rentals in person. Please schedule a meeting with us through the “showroom portal” on the website. These visits are complimentary, Cheers!

Question What payment methods do you accept?
Answer

We accept all payment methods.

Question What is your cancellation policy?
Answer

Any payment made prior to a cancellation is non refundable.